1. How to order the products?
It’s very simple
» Select the item of the products you want to buy from the website.
» Decide upon the quantity of each item.
» Submit your order through inquiry form/email/fax or telephone. After getting your order, we'll email you, your Performa invoice within 24 hours.

2. What is the minimum quantity to be ordered?
Your order must be for the amount of minmum USD 5000

3. How can I get the price list?
It is Very simple, send email with full details of your company and details of order. We will send price list with 24 hrs.

4. What is FOB price?
Items shipped directly from the factory, which are noted as Freight-On-Board (FOB) are billed an additional cost for shipping, handling and insurance charges.

5. How will I determine shipping charges ?
» Shipping charges depends upon the following:
Weight/volume of your shipment.
» Destination of the shipment.
» Mode of transportation-air cargo, Ocean or courier/express mode.

After getting your order, we'll determine approximate weight/volume of your order and then calculate shipping cost according to rates applicable to that destination as per your choice of mode of transportation.

6. What are mode of transportation available and what arrangements I need to receive my shipment?
You can select any of the following:
a) Air Cargo - cargo facility of various airlines like Lufthansa, Swiss Air, Air France etc. (You need to have an import agent at your nearest airport and local transportation arrangements from airport to warehouse.)
b) Courier/Express - Express door delivery Indian Postal (Your shipment will be delivered at your given address. You need not to have any import agent and local transport arrangements.)
c) Ocean Freight - various shipping/container line available. (You need to have an import agent at your nearest seaport and local transportation arrangements from seaport to your warehouse.)

7. What would be transit time for my shipment?
» Air Cargo - 12-15 days approximately.
» Courier/Express - 4-6 days through Indian Postal Service.
» Ocean freight - Depends upon the destination and schedule of container line.

8. What would be lead-time for my shipment?
Your order will be dispatched from New Delhi (India) and for a normal shipment we need 3-4 week time to dispatch your order. However for large orders, it is decided mutually as per the order size.

9. Do you ship freight pre paid shipment?
Yes! We ship "Freight prepaid" at our end as well as "Freight collect" at your end shipments. If you pay freight of your order given along with your invoice we'll ship your shipment "Freight prepaid" and you need not to pay any shipping charges at your end except local duties/tax. If you have pre arrangements with any shipping agency, then we'll ship your order as "Freight collect" using your account with that shipping agency.

10. Do you ship COD?
No. We do not have any such arrangements.

11. What are the payment options available?
You can pay for your order through following mode of payments:
» Wire transfer of money
» International Money order.
» Banker's Cheque.
» Personal/Business Cheque.
» Letter of Credit (LOC or L/C) at sight.

12. Do you have any sample policy?
Yes, we welcome our new buyers to evaluate our service and product quality. We provide the sample kit (Weight Appx one Kg) at free of cost but the courier charges will require to be paid by the buyer.

13. What are the currencies you accept?
We prefer US dollars. We also accept Euro Dollars, Australian dollars, INR.

14. Is my shipment insured for damage?
It depends upon insurance policy of the carrier.

15. Can I get my shipment fully insured for any major breakage/damage or loss?
Yes, we can insure your shipment fully by purchasing insurance policy of carrier/other agency for a nominal extra charge. This extra charge (cost of insurance) depends upon the sum assured for any particular shipment.